Category: Leadership Development
Measure What Matters
Net Promoter Score (NPS) has become increasingly popular in recent years. As a business concept, NPS is relatively new, having been around for less than a couple of decades. It has gained traction because of its simplicity and the valuable insights it provides. Fred Reichheld, a consultant from the international consulting firm Bain & Co…
If it’s not about accommodating the women, then what is it?
Fixing the glass ceiling isn’t about accommodating women. It’s about engaging the workforce. There are many schools of thought when it comes to the glass ceiling. I’ve encountered opinions that vary from “You go girl!” to “Pick a new battle… that one’s been won” to “We’ve given you equality and now you want favour?” What…
How to handle hidden and unfair bias
Powerful women are often in the news, but the topic of interest seems to be their image instead of their message. It’s tiring listening to it, and for the women themselves, I can only imagine how annoying it must be. That’s overt judgement, but what about the stuff that happens under the surface and behind…
What games did you play as a child?
This ‘what games’ question is one of my favourites to ask when people are stuck trying to figure out their natural gifts and talents. You see, as children we typically know who we are and what we want to do. We haven’t yet (hopefully) been molded and cajoled by the well-intentioned people in our lives…
The future starts at an early age
I recently finished reading the book, The Confidence Gap, by Russ Harris, again. Its advice needs to be shared with all women, girls and parents. Rule 1: The actions of confidence come first; the feelings of confidence come later. In 2013, we’re trying to figure out how to make a dent in the problem of…