Category: Blog
Measure What Matters
Net Promoter Score (NPS) has become increasingly popular in recent years. As a business concept, NPS is relatively new, having been around for less than a couple of decades. It has gained traction because of its simplicity and the valuable insights it provides. Fred Reichheld, a consultant from the international consulting firm Bain & Co…
Why balancing home and work isn’t working
Let’s face it. We’ve been battling the “how do you do it all?” question for a very long time. I suspect that I’m not the only one out there who has to admit that, quite frankly, I don’t do it all. My kids have eaten more than their share of takeout, I’ve hunted through the…
How to avoid the worst decision of your leadership career
When you look out onto the horizon of your career, what do you see? Do you see a great leadership career filled with opportunities that are yours for the taking? Do you see projects that will test your abilities and develop your skills as you grow into the great leader you know you were…
If it’s not about accommodating the women, then what is it?
Fixing the glass ceiling isn’t about accommodating women. It’s about engaging the workforce. There are many schools of thought when it comes to the glass ceiling. I’ve encountered opinions that vary from “You go girl!” to “Pick a new battle… that one’s been won” to “We’ve given you equality and now you want favour?” What…
How to handle hidden and unfair bias
Powerful women are often in the news, but the topic of interest seems to be their image instead of their message. It’s tiring listening to it, and for the women themselves, I can only imagine how annoying it must be. That’s overt judgement, but what about the stuff that happens under the surface and behind…