Author: Dawn Frail
Measure What Matters
Net Promoter Score (NPS) has become increasingly popular in recent years. As a business concept, NPS is relatively new, having been around for less than a couple of decades. It has gained traction because of its simplicity and the valuable insights it provides. Fred Reichheld, a consultant from the international consulting firm Bain & Co…
Why balancing home and work isn’t working
Let’s face it. We’ve been battling the “how do you do it all?” question for a very long time. I suspect that I’m not the only one out there who has to admit that, quite frankly, I don’t do it all. My kids have eaten more than their share of takeout, I’ve hunted through the…
How to handle hidden and unfair bias
Powerful women are often in the news, but the topic of interest seems to be their image instead of their message. It’s tiring listening to it, and for the women themselves, I can only imagine how annoying it must be. That’s overt judgement, but what about the stuff that happens under the surface and behind…
What games did you play as a child?
This ‘what games’ question is one of my favourites to ask when people are stuck trying to figure out their natural gifts and talents. You see, as children we typically know who we are and what we want to do. We haven’t yet (hopefully) been molded and cajoled by the well-intentioned people in our lives…
Discrimination against Introverts? Nahhhhhh….
In a LinkedIn group that I belong to, the question was raised about whether there is discrimination against Introverts. Well, many people would agree, Introverts and Extraverts alike, that the North American culture prizes Extraversion. Charisma, magnetism, sociability, and gregariousness are preferred personality characteristics in our western culture.